Shipping & Return Policy

Most orders placed before 5pm EST are sent out same day. 

Return Policy

Cannaster Supply LLC offers a 30 day return policy on all products, excluding custom orders. If all products purchased are returned within 30 days of purchase date sealed and in the original packaging, you are entitled to a full refund. The customer is responsible for all shipping costs associated with a product return.

If 30 days have passed from the date of purchase, a 30% restocking fee will be deducted from the refund for all unused and unopened product.

Products that have been removed from their original packaging and unsealed or are not in original state/condition are ineligible for a refund.

All custom orders are ineligible for refund.

If any part of your order is damaged upon receipt, Cannaster Supply LLC will replace all broken or defective parts at no cost. Shipping will be covered by Cannaster Supply LLC.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 business days.

Late or missing refunds (if applicable)

If you have not received your accepted refund within 7 business days of, Cannaster Supply LLC receiving the returned goods, please contact us at support@cannasupco.com for assistance. Please be sure to provide your order number and RMA number if applicable.

Sale items (if applicable)

Only regularly priced items may be refunded, items purchased on sale may not be returned for a refund.

Shipping

Please return your product to the warehouse address provided to you via e-mail upon acceptance of your return request.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Customers are liable and responsible for the safe return of merchandise. Returned items must be shipped via a trackable shipping method to ensure that we receive your return.